Argos & me

October 9th, 2006

I took two days off work and made a 500 mile round trip, only to be told by Argos that they had no record of my order. The order number they had given me two days earlier was invalid. (3 days later they found it & also realised they had a flaw in their IT system).

In the end I spoke with 7 different call centre operators as they bounced my call around their four call centres trying to resolve this.

Having read lots of doom and gloom stories about lack of consumer spending on the high street I’m now firmly convinced that is due to poor customer service. Poorly trained staff are literally scaring the customers away with their attitude.

Unfortunately for Argos’s Customer Relations team I am in no mood to simply put this one down to experience.

Entry Filed under: General