FAQ
Frequently Asked Questions
My aim is to make buying photo art affordable, easy and secure with a wide range of print sizes and greeting cards to suit all budgets. By selling my photography direct to you, commissions and sales are completely free of an agents or Gallery’s commission structure.
Buying Photographic prints and cards on the Internet is a new experience for many of myvisitors, and I have tried to make the process as simple and easy as possible.
Below are some of the questions I am typically asked, but if the question you have isn’t answered then please get in touch.
Do you offer refunds?
I want you to be happy with your purchase and to enjoy it for many years to come; therefore I offer a 100% satisfaction guarantee. If for any reason you’re not completely satisfied, I will gladly accept a return for exchange or for refund (less shipping/postage and packing costs), provided the item is returned in perfect condition within fourteen (14) days from date of shipment.
To return goods, please save the item(s) and packaging. Be sure to include a copy of your invoice with your return, along with an explanation stating why you are not satisfied with the item(s).
How do I place an order?
When viewing my prints or cards there are various buying options listed under the photograph. Simply select the thumbnail of the photograph by clicking on the image, and then scroll down.
You will be then be able to choose the print size you require by checking the box next to the stated size and adding to your cart.
Once this is done you can either continue shopping or proceed to the secure checkout and make your payment.
If you experience any problems with online ordering or would prefer to place your order by telephone please contact me.
Are these digital ?
The printing process is digital, and I take photograph’s using both digital and film cameras.
The reality is that virtually every image you see published is digital. Not all have been captured by digital capture, but undoubtedly they will have been digitalised at some point in the process. It suits so many work processes, and is more efficient than handling film or prints. Digital imaging is a rapidly evolving area of photography, and a lot is made of the fact that images can be manipulated post production.
My approach is to capture my vision of the photograph at the time on location using traditional techniques such as capturing movement in a picture by using a long shutter speed in camera which results in water that looks like cotton wool or dry ice. Or by using filters to balance the exposure across the photograph. Mostly though it is about patience and waiting for the right light.
Do I need to frame the prints on canvas?
No need to frame! - the photographs are printed directly onto high quality canvas. The image is wrapped around the sides of the stretchers to create a contemporary look.
How are the canvases produced?
All the canvases are stretch by hand - on 2″ deep kiln dried solid wood stretchers. The canvas used is high quality artist’s canvas, which has been stabilised to further enhance the quality and durability of the print.
How long will the print last?
Only light fast UV inks are used, which have a 100-year life expectancy.
How many prints do you produce of each photograph?
Each image has a limited edition run of 50, so you won’t see this print everywhere.
What sizes of print is available on the stretched canvas?
41cm x 50cm - £265
All have a depth of 5cm.
Do you charge extra for postage & packing?
No, the price you see is the price you pay. Postage & packing is free, wherever you are based in the world.
Do you offer greeting cards too?
Yes, I have a range of fine art greeting cards, and a handmade range, featuring some of my favourite photographs.
- The range features beautiful & tranquil imagery - all the photography is my own work, and I like to capture moody scenes – often just before dawn when the light is so colourful.
- Great for framing - Often I hear that the recipient couldn’t bear to throw the card away, so they framed it.
- Printed onto a high quality textured matt art paper and supplied with a matching envelope.
- Great to send to men too - as the photographs really appeal to them.
- Blank inside - All the cards are blank inside making them perfect for sending as thank you notes too.
This is a unique range of photographic greeting cards that appeals to men and women equally. The cards are blank so that they can be used in a number of different ways - whether that’s as a Birthday card or to send as a ‘Thank you’ card to clients. All the cards are 15cm by 15cm and are printed on textured matt art paper and come supplied with a matching envelope.
Can I pay by credit card?
You can pay online using a credit or debit card, and this payment will be conducted through a secure online payment basket provided by our shopping cart provider. You will be able to see that the page is secure as it will have a padlock symbol and the URL of this Website page begins with https://www. rather than http://www.
If you are shopping from outside the U.K., place your order and at the end your transaction will be converted to your own currency from GBP.
Can I pay by cheque?
If your would prefer not to use an online payment process you can still place an order and pay by cheque (UK customers only), simply call +44 (0) 845 838 5375 or send your cheque payable to Blue Eyes Photography Ltd with details of the prints your would like, the size and delivery address to Blue Eyes Photography Ltd, Studio One, Parndon Mill, Elizabeth Way, Harlow, Essex, CM20 2HP.
Do you add photos on a regular basis?
Yes. We add photos as they are taken. Click on “Newest Photos” to see the latest photos that I have posted.
Can I submit photos to sell?
Right now the only photos that we sell are the ones taken by me - Sue Kennedy. In the future I may consider this.
Do you sell Gift Vouchers?
Can’t decide what to buy for the person who has everything?
In today’s world it can be tricky choosing the right gift for the friend or relative who has everything they need. It can be frustrating, but equally when you present them with a gift they really love – the sparkle in their eyes and joy on their face is worth all the thought and effort you have put in.
Our gift vouchers have proved a great success in the past and make a special and unusual gift, which is truly appreciated by the recipient.
These can be purchased in multiples of £25 or £50 and can be redeemed against any print.
Ideal as a Wedding gift too.
Your vouchers will be sent with a gift card and make a really unique gift to your friends and family.
Blue Eyes Photography Ltd
Parndon Mill, Harlow, Essex, CM20 2HP
Tele: 0845 838 5375 or +44 (0) 1279 433392